There is no DNS or the server is not answering when you are trying to log on. Make sure you have the proper DNS servers entered in your software.

All accounts are activated within 24 hours of purchase. Make sure you are entering your primary email name and password using all lower case letters, without using the "@q-express.net" in your email name. If the problem persists, please contact our technical support staff to make sure your login information matches with what we have.

Three things could cause Netscape Navigator to display some text in an unreadable symbol (usually Greek) font, or not display the text at all under Windows 3.x and Windows 95:
       

• If you have a font named "Monotype Sorts" on your system, remove it (via the Fonts folder of Control Panel) and see if that solves the problem. Some software that installs this font (such as Lotus SmartSuite) might put a corrupt copy of the font file(mtsorts_.ttf) onto your system, which could interfere with the fonts you use.
         
• If you have Adobe Type Manager running, turn it off and reboot the system. That sometimes solves problem.
         
• If you see the wrong font appear on your printouts, perhaps your printer doesn't support the font you have chosen for Netscape Navigator. Select General Preferences from the Options menu, click on the Fonts tab, and try selecting different proportional and fixed fonts.

Yes. We have tested Netscape Navigator with Windows for WorkGroups 3.11.Please note that the Wolverine TCP/IP stack doesn't support a dialup connection to the Internet.

In 16-color VGA mode, images with transparent backgrounds do not display properly over other background images or colors. Instead of transparent, the background is opaque, usually black. This is a known problem with version 1.1.

IRC stands for the Internet Relay Chat. On IRC, several persons can simultaneously participate in a discussion over a particular "channel "or even multiple channels. There is no restriction on the number of people who can participate in a given discussion, or the number of channels that can be formed over IRC. All conversations take place in real time. That's one of the strengths of IRC, and IRC has been used extensively for live coverage of world events, news, sports commentary, etc. It also serves as an extremely inexpensive substitute for long distance communications. People from all corners of the world can be found over IRC.

You can log on to any public IRC server on the Internet. Here is a partial list of IRC servers you can connect to:
 

Server Type	Host Address	Port Number
Netscape Chat Server	iapp.netscape.com	6667
IRC Server UNDERNET, Central USA	us.under.net.org	6660-6670
IRC Server UNDERNET, West Coast USA	davis.ca.us.undernet.	6660-6670
IRC Server DALNET, West Coast USA	davis.dal.net	6667
IRC Server UNDERNET, East Coast USA	washington.dc.us.undernet.org	6660-6670
IRC Server DALNET, East Coast USA	Rutgers.dal.net	6667
IRC Server UNDERNET, EUROPE	.undernet.org	6660-6670
IRC Server DALNET, U.K.	.dal.net	6667
IRC Server UNDERNET, Australia	au.undernet.org	6660-6670
IRC Server UNDERNET Canada	ca.undernet.org	6660-6670
IRC Server DALNET, Canada	Toronto.dal.net	6660-6670
NETSCAPE CHAT SERVER	bbs.online.discovery.com	6667

You can download IRC, MIRC, PIRCH98, OrbitIRC and other chat programs from Stroud's. Scroll down the page and you will find the links that allow you to Download. There's lots of programs out there, so try one out and see what you think!

This is a Winsock error being returned to Eudora by your Winsock stack. Any time you see a five-digit error code, it is a winsock error. This could mean that the network kernel is not loaded. Check to see if other network services are available, and especially to see if other Winsock applications can. If not, make sure that the network software is loaded correctly.

Your TCP/IP software tried to open a connection to a port on your server to get a service for Eudora (SMTP or POP) and that service did not respond. Call Q-Express's Technical Support to see if there are any problems with the server.

There is a problem with the domain name system on your network. Make sure the Domain Name Server is set up correctly in the TCP/IP software and that the DNS has the correct entries for all the servers. Bring the problem to the attention of Q-Express's Technical Support or your company's Eudora support Coordinator.

The buffers to which the error message refers to are TCP buffers. TCP/IP stacks need buffers where they can store data that goes to/from the network. Since at a low level, the data has to be sent to a hardware device, the buffers generally have to be in low memory ( i.e.,< 640k bytes). This is valuable space for most users, so most TCP/IP stacks have a way of controlling how many of these buffers the user wants allocated.

If you're using a lot of other network applications at the same time (especially X Windows, which uses a buffer for each window), you might get this error. This error might occur also if the TCP/IP stack is not correctly marking buffers as being unused, so you have a buffer not being used that the stack thinks is being used.